August 2, 2020
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy St. Johns
2770 Racetrack Rd.
St. Johns , Florida 32259
904.230.3363
April 20, 2025
If your vehicle isn't starting or doesn't sound like it used to when you crank it, the culprit may be the battery. You may have left a light on, or something plugged into one of charging ports. Maybe you accidentally left your vehicle in the "on" or "accessory" position when you last got out. M... More
April 13, 2025
If your windshield wipers are streaking and chattering when you turn them on in the rain or snow, it's time for a little "blade renewal." And when it comes to new wiper blades, there are some new designs that are worth a look. One of the latest is called the beam blade. It's different than conve... More
April 6, 2025
Your vehicles engine runs hot. It should, since its a series of little explosions that create the power that gets you going where you want to go. To keep the engine cool, engineers have designed wonderful cooling systems that use liquid coolant, hoses, and a radiator to transfer the heat from t... More