August 2, 2020
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy St. Johns
2770 Racetrack Rd.
St. Johns , Florida 32259
904.230.3363
January 26, 2025
So you almost got through the winter until, one day, your muffler started sounding like a dragster, loud and obnoxious. It's not surprising. All that road salt and brine can cause rust to punch holes in a muffler, and that should raise a big, red warning flag about the safety of your vehicle. O... More
January 19, 2025
A driver called in to the shop the other day saying his European sports sedan had an odd problem. He was driving when his car started to slow down. Applying more throttle didn't help. He pulled over to the side of the road, shut the engine off and waited a few minutes before starting it up aga... More
January 12, 2025
Few of us ever drive somewhere without encountering some pretty rough roads, and it's amazing how well our vehicles are able to smooth out the ride. Thank your shocks and struts. The two parts are similar. Some cars have shocks in the rear, and struts in the front. Others have struts all around... More